Returns & Exchanges

At Lockhart's Authentic Grooming, we want you to be fully satisfied with your pomades and grooming essentials. If a product doesn't meet your expectations, we offer a 30-day return window for items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Pack Your Items

  Securely package the unused product in its original container, ensuring it is well-protected to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided shipping label or use your preferred carrier to send the items back to our Michigan-based lab.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process a refund to your original payment method within 5-7 business days.